Terms of Service
These Terms of Service describe use of folsomlocks.com and the online request, appointment, phone, text, and messaging features provided by FLS, Inc., doing business as Folsom Lock & Security (“FLS,” “we,” “us,” or “our”). They also apply to those features when used for our commercial security divisions, including FLS Doors & Hardware. Please review these terms before using these features. If you do not agree, please do not use them; contact our office to discuss another way to request service.
1. Scope and Separate Service Agreements
These terms concern our website and customer communication features. They do not replace a written estimate, work authorization, installation contract, purchase agreement, warranty, or other service-specific agreement. If a separate agreement conflicts with these terms about a particular job or purchase, that agreement controls for that job or purchase, subject to applicable law. Nothing here limits nonwaivable consumer rights, required disclosures, or statutory cancellation rights.
2. Requests, Scheduling, and Service Information
You may use our website or communication tools to ask questions, request an estimate, or seek an appointment. A general inquiry or automated acknowledgment does not by itself authorize work or guarantee a particular appointment, response time, price, product, or outcome. Scheduling remains subject to availability and the confirmation provided through our booking system or team.
Website descriptions and preliminary information are general. Final scope, pricing, payment arrangements, and any applicable cancellation, return, or warranty terms will be provided in the agreement or disclosures applicable to your service or purchase. We do not impose a cancellation fee, deposit requirement, or refund restriction solely through these website terms.
Our website, text messages, and automated tools are not emergency response services and may not be monitored continuously. For an immediate threat to life or safety, call 911. For urgent locksmith or security assistance, call (916) 985-2708 to check current availability.
3. Your Information and Authority
Provide accurate contact, service, and scheduling information and promptly tell us about changes. If acting for a business, property owner, or another person, you must have authority to make the request. For work involving locks, keys, safes, vehicles, gates, or access systems, we may request reasonable proof of identity, ownership, or authorization before proceeding. We may decline work when authorization cannot be established or the request appears unlawful.
4. Folsom Lock & Security Text Messaging Program
Program description. Our text messaging program supports customer inquiries, estimates, appointment confirmations and reminders, technician and service updates, invoices, and customer support. Messages may be sent through Jobber or other communication providers, and some responses may be automated or AI-assisted.
Opting in. We send texts when you opt in or otherwise authorize messages in accordance with applicable law, such as by selecting an optional text consent checkbox or requesting a text response. Giving us a phone number for another purpose does not by itself authorize unrelated marketing texts. Any marketing texts require the separate consent required by law. Consent to marketing texts is not a condition of purchasing goods or services. You can contact us by phone or email instead.
Frequency and charges. Message frequency varies with your requests, appointments, and service activity. Message and data rates may apply under your mobile plan. Check with your wireless provider about charges.
Opt out: Reply STOP to the number sending the messages to unsubscribe from that text messaging program.
After you opt out, you may receive one confirmation message. No further messages will be sent through that program unless you provide a new valid opt-in. Opting out does not cancel a service appointment or transaction. We may contact you through another permitted channel about existing services. If messages arrive from more than one FLS number or program, contact us for help updating all preferences. We also honor other legally recognized revocations of consent.
Help: Reply HELP to the sending number, call (916) 985-2708, or email info@folsomlocks.com. If STOP or HELP does not work, contact us directly so we can assist.
Eligibility and delivery. Use a mobile number that belongs to you or that you are authorized to use. Tell us if you stop using that number. Our messaging program is intended for adults age 18 or older. Delivery depends on carrier and network availability; messages may be delayed or fail to arrive. Wireless carriers are not liable for delayed or undelivered messages. Do not rely on text delivery for emergencies or time-critical security decisions.
Mobile information. We do not sell or share mobile phone information, text messaging opt-in data, or consent with third parties or affiliates for their own marketing or promotional purposes. Providers may process information needed to deliver and support the program, as described in our Privacy Policy.
Read our Privacy Policy: https://folsomlocks.com/privacy-policy/
5. AI Receptionist, Chat, and Call Records
We use Jobber AI-assisted calling and may use automated responses in text or website messaging. These tools can collect request details, answer routine questions, and assist with scheduling. Calls and related communications may be recorded, transcribed, summarized, and stored as described in our Privacy Policy. Required recording notices and consent must be handled during the communication; using this website or accepting these terms does not replace them.
Automated tools can make mistakes. Confirm important pricing, scope, authorization, and scheduling details with our team. If you prefer another communication method, email info@folsomlocks.com or visit our office. Do not send safe combinations, alarm codes, passwords, full payment card details, classified information, or other restricted material through general forms, chat, text, or AI tools. Ask our team how to share sensitive service details appropriately.
6. Acceptable Use and Website Content
Use our website and communication features only for lawful purposes. Do not impersonate others, submit fraudulent requests, send abusive or unlawful content, upload malicious code, attempt unauthorized access, or interfere with our systems or other users. We may restrict misuse or suspend a feature to address security, maintenance, or operational needs, subject to applicable law and existing service obligations.
Our website content, branding, photographs, and other materials belong to FLS or their respective owners. You may view and use them to learn about our services and request legitimate assistance. Other reproduction, redistribution, or commercial use requires permission unless otherwise permitted by law. Third-party product names and trademarks belong to their owners.
You retain ownership of submitted content and authorize us and our providers to use it to evaluate requests, communicate with you, and provide services, subject to our Privacy Policy. Private messages or photos require separate permission for public advertising.
7. Third-Party Tools and Links
Our website uses or links to Jobber, messaging providers, Google services, and review platforms. Their own terms and privacy policies may apply. We do not control their availability or all their practices. Links do not imply endorsement of all content. Using providers does not remove our own legal obligations.
8. Availability, Accuracy, and Responsibility
We make reasonable efforts to keep website information useful and current, but website content and communication tools may contain errors or experience interruptions. To the extent permitted by law, website content and online features are provided “as is” and “as available,” without a guarantee of uninterrupted operation or error-free automated responses. We may correct errors and will notify affected customers when required.
These website provisions do not disclaim warranties in a separate service or product agreement, excuse obligations for work we perform, or exclude liability that cannot lawfully be excluded. Responsibility for a particular service or purchase is governed by the applicable agreement and law. Contact us promptly about a problem so we can review it and discuss a resolution.
9. Privacy, Updates, and Applicable Law
Our Privacy Policy, linked in Section 4, explains our personal information practices.
We may update these terms and will post the revised version with an updated effective date. Updates apply prospectively and do not retroactively change an existing service agreement or expand a text messaging consent. We will give additional notice or seek agreement when required by law.
California law governs these terms, subject to applicable federal law and any mandatory protections available under other applicable laws. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
10. Contact Us
FLS, Inc. / Folsom Lock & Security
711 E. Bidwell St., Suite 8, Folsom, CA 95630
Phone: (916) 985-2708 | Email: info@folsomlocks.com
Website: https://folsomlocks.com/